- #UNINSTALL HOLDEM MANAGER 2 TO REBOOT ARCHIVE#
- #UNINSTALL HOLDEM MANAGER 2 TO REBOOT PLUS#
- #UNINSTALL HOLDEM MANAGER 2 TO REBOOT ZIP#
The event viewer file you need to send should be a *.evtx file that you compressed into a *.zip file as was instructed in the previous post and video.
#UNINSTALL HOLDEM MANAGER 2 TO REBOOT ZIP#
If we told you that your 'Send Feedback' logs are not coming through to us for some reason then you have to create a support ticket and collect, zip and send the logs manually as instructed in this guide. Yes, we need you to reproduce the issue then send us your event viewer application logs and HM3 logs files in a new support ticket. So these are the 2 files you want me to attach? The other is this icon grayish notebook icon with a red x and a yellow exclamation point that is about 20mb. One is a folder called event viewer logs thats about 770kb. it is event viewer and hm3log zip files you collected on your desktop. So the folders you want me to send to you. So I don't do this until I send you the report?ģ. I have no idea when and how i enabled logging. So you going to have me send 2 different reports to you in send feedback?Ģ. that I only got one report sent and that was when I sent the report while i wasn't playing at the moment because when I saw that message I sent, it was when I wasn't playing. I was told no report of this was ever sent. What do you mean reproduce your problems and send us your file? So you need me to be playing on 888/party again with hem3 running and when the program occur go to feedback and send the report? Because I done this at least few times already when the issue was happening. Okay I do not see any files in those folders below when I click on each of these folders. If you do not see any files in those folders then don't delete/move anything, just reproduce your issues and send us the log files.ġ.
#UNINSTALL HOLDEM MANAGER 2 TO REBOOT ARCHIVE#
Do NOT move the folders to the archive folder, only move any hand history files you see in the folders. If you see any FILES in those folders, move them to the archive folder. So you want me to drag those 2 stars folders in bold to the Pokerstars folder in HM3Archive? And likewise that one 888 folder in bold to the 888Poker folder in HM3Archive?īut after doing this, these delete the 2 stars folder and the one 888 folder where I originally dragged it from? When I click on HM3Archive, I see 2 folders What do you mean cut them and move them to a subfolder of c:/hm3archive folder? Do you mean drag these folders to the We want you to send the Event Viewer and HM3logs zip files that you collected on the desktop.Ĭorrected my post from few posts earlier. No, we do not want you to send us your database files. So you want me to attach both of those files in bold i posted and then click send? I do see in that feedback, it has check mark on include log files and include configuration files. So that means there is ton of issues with my hem3 right?įor some reason these two files below show up for few seconds, then disappear few seconds each time I'm on the pc/documents/hem3/database folder? There are a tons of Error and Warning in the level when you scroll through down. Once you do everything till the 52 second part of the video, its fine right?Īlso I noticed in Event viewer/windows log/application when scrolling all the way down. But I do see the events viewer log folder and the event log in that desktop folder now. But I can barely see whats going on from 55 seconds to the the last part of the video.
#UNINSTALL HOLDEM MANAGER 2 TO REBOOT PLUS#
In part A of the video, I did everything up to the 52 second part of that 1 minute plus video. If you do not see any files in those folders then don't do anything, except reproduce your problems and send us your log files. Do NOT move the folders, only files if you see any.
cut/delete from those folders and move/paste to the C:\HM3Archive folder. Navigate inside the folders and if you see any files in the folders you need to move them to the archive. I can right click and cut each of them but how do you move them to that folder? Also isn't cut the same meaning as delete? What do you mean cut them and move them to a subfolder of c:/hm3archive folder? Users/myname/appdata/local/888poker/handhistory If i open it, its empty for both of them.įor 888, its the same exact thing like on stars except its only for each of them, it showsįolder of my stars username. When I click on each of them and click on the. Users/myname/appdata/local/pokerstars/tournsummary Users/myname/appdata/local/pokerstars/handhistory I go to stars and in auto import folders.
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